Frequently Asked Questions

Purely and Naturally Beautiful

Are your products organic?

Yes. We use 100% natural and organic ingredients in all of our products. All our products can be marketed as ‘organic’ as they contain over 70% organic ingredients. At Purella we understand that what goes onto your skin goes into your skin. This is why our skincare products are handmade using only 100% naturally derived and organic ingredients that are proven safe and effective.

What preservatives do you use?

We use Ethylhexylglycerin and Phenoxyethanol which is a globally approved paraben-free preservative system and is extremely effective against bacterial, yeast and mould fungal growth. We add a total of 1% in all of our products and have always found this to be the best in the market to offer the best product stability and which does not contain potentially dangerous and harsh chemicals.

Are your products suitable for vegans?

Our ranges are separated into either VEGAN or VEGETARIAN categories so that you always know what you are buying. Our Texture Balance range contains milk ingredients and our Hydro Boost Range contains honey and royal jelly so are both classed as Vegetarian. All our other ranges are 100% Vegan.

None of our products contains any animal derived ingredients. We do not use Palm oil or beeswax in our ranges and all our ingredients are ethically sourced and sustained.

Are your fragrances natural?

Because fragrance oils tend to contain a very high level of toxic ingredients that by law are not required to be listed, we feel that they do not fit into our ethos of natural ingredients. We therefore use only natural essential oils in our products (as included) where we feel they will benefit the skin as well as giving the products a natural soft fragrance. Many of our products are 100% fragrance free, allowing you to benefit fully from the natural oils and ingredients in our ranges.

What are your shipping costs?

All orders will incur a £3.50 postal cost to the UK. For International orders please contact us skincare@purella.co.uk for shipping rates .

What if I don't like a product?

We offer a full money back guarantee. We're so confident you will love our products but if any product isn’t right for you, you have 30 days to return it to us for an exchange or a full refund.

TERMS & CONDITIONS OF 30 DAY GUARANTEE

1. To guarantee that we receive the returned item and can provide the full refund please use a tracked service.

2. To claim your 30 Day Guarantee email skincare@purella.co.uk with the Subject Title '30 Day Guarantee'. In the message please include your order number, and tell us which item you wish to exchange / return. If you want to exchange an item please tell us your replacement item and delivery address.